The main market opportunities in UCaaS lie in migrating from customer-owned platforms, with benefits like cost savings, flexibility, and faster feature rollouts. Two UCaaS solution options are OTT, ...

VoIP (Voice over Internet Protocol) is a system for transmitting voice calls over the internet, rather than a phone line.

Leading UK telco BT has ramped up the pace of its plans to evolve its national communications network by switching off the legacy Public Switched Telephone Network (PSTN) in December 2025, and has ...

Critical systems such as payment processing, CCTV, security devices and internet of things (IoT) solutions, as well as voice services, are at risk of disruption due to UK businesses being “alarmingly” ...

A dial plan allows people to call each other by dialing a number on the telephone. Dial plans include access codes, area codes, and specialized codes. The North American Public Switched Telephone ...

Cisco announces the establishment of data centers in Mumbai and Chennai to launch Webex Calling and Contact Center services ...

Openreach has today notified UK telecoms providers that their SOTAP Analogue product will, following a "successful pilot" ...

Cisco expands Webex Calling and Webex Contact Centre in India with local data centres, AI tools, and PSTN integration for ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...