Ben Crudo is CEO of Diff Agency. Ben is a retailer turned technologist and an e-commerce expert helping retailers win today and tomorrow. Back in the 1980s, my parents ran a chain of denim stores ...

Wayfair is new to physical retail. The home furnishing giants sold billions of dollars of furniture and home decor in 2024, and with only one physical store, the lion’s share of that was online. But ...

Of all the sectors disrupted by Covid-19, retail was among the hardest hit. Beyond straining supply chains—leading to shortages and higher prices—brick-and-mortar stores faced the worst-case scenario: ...

AUSTIN, Texas--(BUSINESS WIRE)--A new study suggests that 73% of U.S. consumers blend online research, physical store visits, and options like buy-online-pickup-in-store or in-store returns before ...