Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

Meta did not want to mistakenly penalize top brands and risk advertising dollars, so it designated some advertisers as exempt from its content-moderation process to prevent its multibillion-dollar ad ...

Whether from the White House or a neighbor in your Facebook community group, a request to remove a Facebook post can prompt accusations of censorship or misinformation, or even become a meme. But does ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Alex Popken was a longtime trust and safety ...

Periodically, the worlds of advertising and partisan politics collide. An impassioned and often politicized debate has taken center stage around the value of walled garden content moderation. There ...

The Supreme Court sent back to lower courts Monday two challenges to Florida and Texas laws regulating social media platforms, deciding that the judges had to better define the stakes of free-speech ...

As Congress has largely stayed at a standstill over internet policy, the Supreme Court will hear arguments Monday in cases that could shake up a broad swath of the online landscape and define how ...

Italy's antitrust regulator has recently taken a firm stance against TikTok, issuing a hefty fine of 10 million euros ($10.94 million) for the platform's failure to adequately moderate content. The ...