Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

HONG KONG--(BUSINESS WIRE)--CITIC Telecom International CPC Limited (CITIC Telecom CPC), a wholly-owned subsidiary of CITIC Telecom International Holdings Limited (SEHK: 1883) and a leading ICT ...

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eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. BMC Software Inc. on Thursday announced that it has closed ...

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BMC Software Inc. announced today that it is expanding its relationship with IBM Tivoli and IBM Global Services to help business customers implement business service management projects. New joint ...

NEW ORLEANS – New automated systems are increasingly making help desks or at least some of their members expendable. But managers overseeing these support groups argue that phasing out people can only ...

The privately-held, Utah-based KMXperts& software uses something called a natural language search which end users can access via the Web seven days a week, 24 hours a day to find solutions to their ...