Marc Benioff says Salesforce has cut 4,000 roles in support because of AI agents

AI agents have been a boost for productivity at Salesforce, Benioff said.

I felt my role as a Salesforce consultant was at risk because of AI. After training myself to become an expert, I feel much more secure in my job.

When Joey Monroe started getting asked about AI from clients in his job as a Salesforce consultant at BlueGator, he realized he needed to skill up.
KTVU

Salesforce slashes 1,000 jobs while hiring for AI roles

Salesforce is slashing 1,000 jobs to focus on hiring for AI roles. CEO and founder Marc Benioff said in an earlier interview that the company would not be hiring anymore software engineers in 2025.
Benzinga.com

Salesforce Doubles AI Hiring Goal, To Add 2K Sales Roles

Salesforce Inc (NYSE:CRM) targets employing 2,000 people in the form of sales reps, marketers, and customer service agents to sell artificial intelligence software to clients, CNBC cited CEO Marc ...
AOL

Marc Benioff says Salesforce has cut 4,000 roles in support because of AI agents

AI agents enhance productivity by handling untapped sales leads, Marc Benioff said. AI's rise may alter management structures and how work is distributed, tech executives say. AI agents are making a ...

Salesforce CEO Marc Benioff says he cut 4,000 support roles because of AI

Last week, Salesforce Chief Executive Marc Benioff said the San Francisco software giant was able to shrink the number of people in support roles from 9,000 to 5,000 because “AI agents” are helping to ...