Engaging customers is an ongoing challenge for companies large and small, but Salesforce has been working to make it easier. On Thursday, the CRM giant took its efforts a big step further with the ...

One way to engage customers, ensure customer satisfaction and get results is to build a customer community. Organizations often focus on getting new leads, because that’s where they think the money is ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

This comes at a time when the global CRM provider has announced several partnerships including Meta and WhatsApp that allows Salesforce customers to connect with their customers and build new ...

Salesforce, which is a global cloud-based CRM leader, is now giving a helping hand to Cochlear, the market leader in implantable hearing solutions. Hearing loss is one of the world’s most common ...

Continuing its ongoing extortion of Salesforce customers, the Scattered Lapsus$ Hunters ransomware operation has launched a ...

Salesforce has just bought social customer service SaaS startup Assistly. The purchase price is $50 million, and the deal is all-cash. Assistly helps companies collect and organize all of their ...

Salesforce is refusing a demand by the hackers behind that widespread data-stealing attacks on its customers, which threatened to release massive amounts of the data unless the SaaS vendor negotiated ...