How do you future-proof your IT service desk when business growth is uncertain? Join this VB Spotlight to identify the tasks you should be automating to improve customer experience, decrease IT ...
As businesses develop their IT budgets for 2023, with the specter of an economic slowdown looming, artificial intelligence (AI)-related projects will figure prominently in the discretionary spending ...
The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...
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Why service desks are failing in large organisations
Manqoba Masina, Operations Manager at Nkgwete IT Solutions. In most enterprises, the service desk is positioned as the frontline of IT support – the point where users and technology meet – where ...
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