Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your ...

While many industries were affected by the Covid-19 pandemic, the effects on the restaurant and hospitality industries were particularly devastating. However, only one side of the story has gained ...

A slate of one-star reviews, some from people who admitted they had never even dined at the restaurant, said it all: Customers were not pleased about the service charge. Some seemed viscerally angry ...

Jennifer Silva, 30, had worked in the service industry since 2015. All kinds of restaurants: mom-and-pop, corporate and everything in between. And she was done. Competition with her teammates and ...

Our wine columnist thought snobbish wine service was a thing of the past—until a recent trip to France. She asked more ...

(WTAJ) — Inflation isn’t the only thing driving up your tab. As restaurant and service industries see shrinking margins, some are charging more service fees to customers. According to Investopedia, ...

Watching owner Brooks Headley pour olive oil in the kitchen of Superiority Burger in New York, Tracy Malechek-Ezekiel had a realization. It was the same olive oil used at Del Posto, the ...

Everyone has their favorite restaurant chain. For some, it's the food that keeps them coming back, but for others, it's customer service. Even if the food is not that great or maybe it's mediocre, ...

Serving up everything from delectable pizza to sizzling Japanese BBQ, discover the top 15 full-service restaurant franchises, according to the 2024 Franchise 500 Ranking. This list showcases a wide ...