Social Security Commissioner Frank J. Bisignano sent a letter to Congress about the improvements he has made to the administration in 2025 ...

As the Trump administration cuts staff and field offices at the Social Security Administration, seniors dialing the 800 toll-free number have spent an increasing amount of time on hold. The average ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

When you lock your Social Security number, a company looking to verify your SSN won't be able to verify your identity, ...

Social Security has stopped publicly reporting its processing times for benefits, the 1-800 number’s current call wait time and numerous other performance metrics, which customers and advocates have ...

Social Security Commissioner Frank J. Bisignano updated Congress Friday on major Fiscal Year 2025 gains, including shorter wait times, 24/7 online access, disability backlog reductions and faster ...

A new and digital alternative to the traditional Social Security card will be available by early summer, the Social Security Administration announced Friday. The agency will introduce a feature that ...