The Iowa Insurance Division’s Senior Health Information and Senior Medicare Patrol Program has issued a fraud alert for calls ...

If you need to call Social Security, expect a long wait to get someone on the line. While the agency says it’s using technology to reduce call times, news reports say phone waits have exploded. An ...

Anyone calling and asking for your Social Security number or banking information is likely trying to commit fraud.' ...

The Iowa Insurance Division is warning of scam calls from individuals claiming to be representatives of Medicare plans, ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

Update: The Social Security Administration (SSA) has conceded an issue with phone service, after denying it to NPR, and has announced a fix. On Tuesday, NPR reported that some people's calls were ...

Question: I called Social Security's toll-free number over the weekend and received an automated system. When do employees answer the calls? Answer: You can talk with a Social Security representative ...

Social Security has stopped publicly reporting its processing times for benefits, the 1-800 number’s current call wait time and numerous other performance metrics, which customers and advocates have ...