New technology is helping Spectrum prevent problems before they arise. Spectrum is using telemetry to find potential problems with your cable or internet, before a homeowner even notices. This allows ...

Syracuse, N.Y. – Charter Communications pledged to improve service and reduce its customer complaint rate as part of a deal to get the state’s approval of the cable giant’s acquisition of Time Warner ...

SARATOGA SPRINGS — Up to 15 percent of Spectrum cable’s internet customers are seeing rate increases this spring as the company phases out the lower prices under the old Time Warner company which they ...

CHEEKTOWAGA, N.Y. (WKBW) — Spectrum announced it will host a hiring event for customer service representatives on August 11. According to Spectrum, by the end of 2022, it plans to hire more than 100 ...

Charter Communications has added just over 900 new call center jobs in El Paso ― well ahead of its 2023 deadline, announced 17 months ago. The 920 jobs added in recent months are at a new ...