New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% ...

A vulnerability that impacts Now Assist AI Agents and Virtual Agent API applications could be exploited to create backdoor accounts with admin roles. Many software and SaaS companies are building AI ...

AI agents and trusted AI-enabled human experts available in Intuit QuickBooks assist businesses with saving time, making smarter decisions, and driving better money outcomes A more powerful QuickBooks ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

Introducing next-gen Virtual Agent dashboard, integrations with Freshchat by Freshworks and ServiceNow for live agent ...

Intuit’s All-in-One Platform Introduces a Virtual Team of AI Agents to Help Canadian Businesses Increase Efficiency and Growth A more powerful QuickBooks on the Intuit platform combines AI agents and ...

Conclusion AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern ...

Impact on leaders. Contact center supervisors gain automation, improved efficiency and proactive operations. Zoom announced significant enhancements to its customer experience platform (ZCX) on June ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. These agents will automate workflows and when combined with human experts ...

According to Crystal Miceli, senior vice president of product and industry marketing with Talkdesk, their AI agent “essentially reasons and makes decisions as if it was the most highly trained live ...

Moving forward on AI, GitLab is offering a public beta of GitLab Duo Agent Platform, a devsecops orchestration platform intended to unlock asynchronous collaboration between developers and AI agents.