A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

New AI-first, human-backed model delivers speed, scale, and empathy — outperforming both legacy and AI-only solutions SAN ...

WhatsApp is adding more AI features to its business suite. The company on Tuesday announced it’s introducing the ability for large businesses to reach customers through voice calls, which will allow ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

After more than 20 years, Skype is closing down for good, with Microsoft shuttering the venerable old service on May 5, 2025. So, if you're one of the millions of folks bemoaning Microsoft, it's time ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

On Wednesday, OpenAI launched a 1-800-CHATGPT (1-800-242-8478) telephone number that anyone in the US can call to talk to ChatGPT via voice chat for up to 15 minutes for free. The company also says ...

Verizon and Skylo Technologies are developing direct-to-device satellite-based SMS and voice calling services, expanding beyond emergency SOS functionality. Only the Pixel 9 series and Galaxy S25 ...