In today’s transparent world, we rarely need to make decisions in a silo. For example, on most weekends, my entire decision-making process is informed by ratings and reviews from others. If I’m going ...

SAN FRANCISCO, Oct. 8, 2025 /PRNewswire/ -- unitQ, the leading customer insights platform, today announced that Lime, the world's largest provider of shared electric scooters and bikes, has selected ...

A powerful tool in engineering product design as well as Information Technology is what is known as the Voice of Customer (VOC) assessment [5]. While there are many different tools associated with ...

We all want to deliver an exceptional customer experience, but how do you know if the customer journey is aligned with their needs and expectations? How do you learn about opportunities to improve ...

In the world of customer experience, understanding and amplifying voice of the customer (VoC) is more crucial than ever. Our top 10 VoC articles of the year tap into how businesses can effectively ...

Four ways company executives expect VoC to continue to evolve in the next couple of years. “Voice of the Customer (VoC)” is a terminology that surfaced nearly 20 years ago in an MIT paper. Whether ...

Customer's expectations are the guard rails that guide how their relationships progress with any business. The pandemic has made the predictable unpredictable, erasing marketing personas of the past ...

Program Executive Office for Intelligence, Electronic Warfare & Sensors recently hosted its third-ever Voice of the Customer (VOTC) meeting online and at Aberdeen Proving Ground, Maryland. The event ...

NEW YORK--(BUSINESS WIRE)--VTEX (NYSE: VTEX), the backbone of connected commerce for global enterprise brands like Colgate, H Mart, Sony, Stanley Black & Decker, and Whirlpool, has been recognized as ...

“Qualtrics is a Leader for the fourth time in the 2025 Gartner Magic Quadrant for Voice of the Customer, which we believe underscores our commitment to continued innovation in our products and our ...

NEW YORK--(BUSINESS WIRE)--Glassbox (TASE:GLBX), a leading provider of digital experience intelligence for web and mobile applications, today announced the availability of its new, AI-powered Voice of ...