The VoLTE network, which will provide high-definition voice service and a new Skype-like video chat service, will debut for consumers in the coming weeks. Marguerite Reardon started as a CNET News ...

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Much has been written about the Trump administration’s attack on the Voice of America, with the service’s supporters reflexively defending it by romanticizing its reputation from World War II and the ...

For all the advances in chat, email and bots, people turn to voice when it really matters, whether frustrated, confused or in ...

President-elect Donald Trump has appointed Arizona politician and journalist Kari Lake to head the government-funded international news broadcaster Voice of America. Trump shared the appointment to ...

It has been decades since voice over IP networks (VoIP) turned voice on its head. As tech goes, telephony had a great run. Modern telephony was born on copper networks around the beginning of the 20th ...

On Tuesday, Elwood Edwards, the voice behind the online service America Online’s iconic “You’ve got mail” greeting, died at age 74, one day before his 75th birthday, according to Cleveland’s WKYC ...

Posts from this topic will be added to your daily email digest and your homepage feed. is a former senior reviewer who worked at The Verge from 2011 until May 2025. His coverage areas included audio, ...

In its 83-year history, a lot of people have wanted to shut down Voice of America. The U.S. government-funded broadcaster began during World War II, broadcasting in German to provide the German people ...

Artificial intelligence (AI) is reshaping how businesses interpret the Voice of the Customer (VoC), elevating customer feedback to actionable insights for product enhancement and proactive service.

Voice data holds more intimate information than users realize, advocates said. A customer-service center uses artificial intelligence to identify a caller's agitation, an insurance company scans voice ...