The term customer satisfaction is essentially a measurement of a customer’s attitude or feelings towards a brand, product or service. As a rule, it’s measured by a customer satisfaction survey on a ...

Two local banks earned top customer satisfaction ratings per J.D. Power’s 2018 Retail Banking Satisfaction index rankings for Chicago, Naperville-Elgin. Wintrust Community Bank ranked second and First ...

Phil Bak: At ACSI Funds, we believe that investing should be simple and not complicated. When I say simple, I don't mean that we proceed without research and without quantitative and investment merit, ...

A big factor behind these problems, say the authors, was that as housing recovered from the downturn many builders couldn't find enough qualified staff to keep up with the increased workload. Skilled ...

Recently, I wrote about re-engaging with lost customers. One of the steps to reconnect is to create a customer satisfaction survey. A customer-focused satisfaction survey provides the feedback you ...

For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ACSI numbers have to say. Trisha Jandoc was an associate writer at CNET ...

If you want your business to excel, then you will know that the customer will be at the heart of all you do — this is also known as customer centricity. But what exactly is customer centricity, and ...

A practical framework to measure and improve procurement’s internal customer satisfaction: KPIs, survey design, data plumbing, and an action playbook.

Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...

In an era where data is everything, understanding the intricacies of customer analytics is essential for businesses looking to stay ahead of the competition. The ability to dissect and use customer ...