Starting today, organizations using Zendesk can activate Kustomer AI as a fully integrated intelligence layer without migration or operational disruption, unlocking enterprise-grade automation while ...

New standalone platform layers predictive and rule-based AI onto existing CX systems without requiring migration.

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer ...

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights – delivering outcomes businesses and customers want The Resolution ...

SAN FRANCISCO, Nov. 18, 2025 /PRNewswire/ -- Zendesk, a pioneer in AI-powered service, has deepened its long-standing collaboration with Microsoft to bring Zendesk's service directly into Microsoft's ...

Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...

(RTTNews) - TELUS Digital Experience (TIXT) Wednesday has announced a strategic collaboration with Zendesk to integrate AI-powered customer service solutions with global CXM expertise. This ...

Zendesk has launched an innovation hub in Pune, enhancing its global operations and AI solutions development. This hub marks Pune as a significant growth center for the company, focusing on advanced ...

Zendesk is set to acquire Australia-based Local Measure, a supplier of contact centre as a service (CCaaS) and advanced voice offerings in a bid to expand its footprint in more complex service ...

As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, ...