In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...
Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.
The Wave of Enterprise AI Collaboration: Opportunities and Challenges Coexist ...
According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...
SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE:ZEN) (“Zendesk”) announced that its stockholders voted today to adopt the Agreement and Plan of Merger (the “merger agreement”) whereby Zendesk will ...
Today, Zendesk released its 2024 Global Impact Report showcasing its responsible business initiatives and future goals to ...
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Customer support ticketing platform Zendesk disclosed today a security breach dating back to November 2016. In a message posted on its website, the company said that a hacker accessed the personal ...
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