Businesses today frequently turn to customer surveys to gauge customer satisfaction, gather feedback and obtain data-driven insights. However, an over-reliance on these tools often leads to survey ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

US financial services giant Nationwide has found that survey have their time and place for improving customer experience - but that real-time data from Qualtrics XM Discover can drive near real-time ...

A recent Kapture CX survey shows 99% of customer experience leaders are engaging with AI, though only 7% have scaled it ...

Providing exceptional customer experiences can really set you apart from your competition. Today's consumer expects a personalized experience from the companies they choose to engage with. In fact, ...

The following is an interview from The Experience Maker show on LinkedIn Live. Mary Drumond is the Chief Marketing Officer of Worthix, a self-adaptive survey platform built to measure customer ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Customers aren’t ‘buying’ companies’ improved customer ...

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience.

COLUMBUS, Ohio--(BUSINESS WIRE)--Astute, Inc., a leading end-to-end customer engagement platform, today announced the release of Interaction Experience, a new survey solution designed to capture ...

Tax season has the largest concentration of clients and presents the best opportunity to find out what clients think about your services. It also creates an opportunity for additional services. Many ...

New report reveals younger clients' first impressions heavily influenced by social media; confirms increasing importance of seamless online booking experience Boulevard (www.joinblvd.com), provider of ...