I am a computer tech, and my organization manages work requests with a ticket system; the user can fill out a form requesting help with their computer. The ticket is sent to a basic folder, and an ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Then our area got a specialized web-based ticket system using Sharepoint, home grown 'form' with hundreds of fields and drop-downs. I've been using that since December 2008, and it's now second nature ...