What was the biggest content moment of the past year, and why? As I set out to answer this question, I expected to say that the biggest content moment of the past year was the moment—surely it had ...

Here’s the scenario: You’re finishing up your latest HTML Help project…no more late nights or weekends…back to a “normal” 50-hour work week. That’s when the development team lead strolls into your ...

Editor’s Note: The following piece, by Jean Hollis Weber, is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. Don’t forget to ...

At some point in your technical writing career, you may find yourself in a position where you are responsible not only for your own output, but also the output of other writers under you. In other ...

Recently I asked our current students to share a brief story about how Northern Arizona University coursework has been helpful in their current workplace writing endeavors. Our program serves students ...

Most technical communicators have worked for employers that mistook activity for productivity and have tried to teach our bosses the difference between churning out words and crafting useful ...

I once received a long writing sample from a technical communication applicant who had written about a complex medical device. The sample demonstrated all the marks of quality: clean and consistent ...

In my 30 years as an editor and technical writer, I’ve seen endless examples of how readers can misinterpret texts. In the most egregious cases, I’ve even seen authors misinterpret their own writing, ...

As a technical writer, you likely work with a myriad of different files for each project you work on; a single document or document set can often be derived from dozens if not hundreds of source files ...

But what about Builtin.com? What’s that? You haven’t heard of Built In? It’s the newest online job-search engine, focused on tech jobs, so I’m not surprised you know little or nothing about it. If you ...

Who are you? What’s your background? What do you do for a living? I am a technical communicator, university professor, and management consultant. I started my career in tech comm at Cincom Systems and ...

Editors Note: This eLearning Standards and Style Guide Template is one in a series of templates to help readers plan and manage communications and content management activities, resources and ...