It’s no secret that call centers are concerned with metrics and performance. Reps have to be fast at not only picking up the phone and responding to customers, but also solving those issues—sometimes, ...

What does good customer service look like? You probably know when you’ve experienced it, and you certainly know when you’ve experienced bad customer service, but for a small business with a small ...

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.

Meeting fatigue (or meeting overload) isn’t new to the workplace, but remote and hybrid work have made it a lot harder to avoid. With a hybrid workforce, many leaders think that they need more ...

We know, we know, it’s tempting. Imagine: There are about 20 people on this video meeting and only two of them are talking. Ainsley has been droning on for about eight minutes straight, and John ...

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. It could be an irate caller complaining about a bill. Or even an angry caller ...

In this modern era of digital technology, everyone needs a good internet connection. One of the most used internet options is called DSL. But what is DSL? Digital Subscriber Line (DSL) is a type of ...

In Q1 of 2020, amid the panic of COVID-19, Netflix added more new subscribers than ever before during a single three-month span. 15.8 million to be exact. 1 Just a few dozen miles north, unicorn ...

Got a problem with turnover at your startup? You aren’t alone. Startups tend to have one of the highest rates of turnover in any industry. What causes this problematic attrition? Is there anything you ...

But beyond the obvious clichés and soundbite advice, what does it actually take to develop a solid customer service strategy? How can you build a customer service process that ensures a positive and ...

RingCentral App Access your calls, messages, and meetings. RingCentral Events Access your account and plan your next event. Admin Portal Access your RingCentral App account settings.

Call centres play a big part in the UK’s economy. There are around 926 businesses in the sector, employing close to 1.3 million workers. That’s around 4% of the entire workforce. Call centre staff ...