When a chatbot provides incorrect guidance or misleads a borrower about their dispute rights, regulators treat it as a ...

AI is quickly transforming the banking world. If you use online banking, there’s a good chance you’ve experienced at least some of this firsthand. More than half — 54% — of bank customers have used a ...

Southeast Asia’s largest bank is rolling out an AI chatbot for its corporate clients, giving “round-the-block” access for customer care needs. A pilot version of the generative AI-powered chatbot, ...

Nathan Eddy works as an independent filmmaker and journalist based in Berlin, specializing in architecture, business technology and healthcare IT. He is a graduate of Northwestern University’s Medill ...

I’ll be blunt: who isn’t a little weary of the AI hype in banking? I watched Backbase's Engage 2025 event in London to gain insights into AI's role in the banking sector and what Backbase is ...

Forbes contributors publish independent expert analyses and insights. I’m a founder, writer and lecturer focusing on VC funds. BEIJING, CHINA - AUGUST 4: A visitor interacts with a mechanic hand at ...

Artificial Intelligence (AI) is rapidly moving from isolated pilots to the core of banking strategy. Faced with margin pressures, rising compliance costs, and customer expectations shaped by ...

As artificial intelligence is integrated into more and more core banking operations, bank boards of directors need to make sure business continuity plans account for the possibility of AI system ...

The bank is using GenAI-powered chatbots with a human in the loop, to streamline mortgage applications. It is also testing speech-to-speech models ...