Insurance DataLab unpicks the latest complaints data from the FOS to highlight the direction of travel for insurance service ...

Melbourne councils are using private contractors to bully residents out of legitimate compensation for property damage and ...

When a claim is denied, many policyholders assume there’s nothing left to do. In reality, there’s a clear escalation path if ...

This is the second story in Lock Key, a series examining how India's bank locker system works and what customers should know ...

Graeme Trudgill, CEO of the British Insurance Brokers’ Association, says the objectives of the regulator are lining up with the needs of Biba's ...

Many policyholders realise years later that the policy they bought was not what they thought they were buying.

Hospital documentation errors, like incorrect entries in discharge summaries, are leading to health insurance claim rejections. Patients are facing disputes when insurers treat these mistakes as ...

An insurance ombudsman is expecting an influx of complaints from people whose travel has been disrupted by the conflict in the Middle East.

In February 2025, at the age of just 40, my husband was diagnosed with a rare lung disorder called obliterans bronchiolitis.

A homeowners’ insurance case that was handled by the National Financial Ombudsman’s office this year highlights the responsibility of homeowners when it comes to the maintenance of their properties.

Despite years of paying premiums, Kanushka Sindi faces repeated insurance claim rejections, exposing gaps in emergency coverage.

The new type of radar-based speed cameras are currently being trialled in London ...