Jonathan Denby from Greater Anglia, sponsor of the EADT Business Awards 2026, gives a sneak peek into the judging process.

Customer intimacy is not just a buzzword. It’s a mindset. A commitment to making the customer feel seen, heard, and valued, ...

Zoom Virtual Agent 3.0 enhances customer service by automating end-to-end workflows across voice and chat, aiming to improve ...

More than a feel-good bonus, customer delight is a measurable advantage that fuels differentiation, retention, and sustainable growth. Companies that prioritize delight move beyond standard service ...

AI must also connect with the multiple aspects of compliance, says Yu: “Finally, safety governance must integrate with broader risk functions: legal, brand, and executive leadership. If your board and ...

A new report ascribes a cost to the "annoyance economy": All that we pay in lost time and money for the hassles of life as an ...

Live Streaming Contribution -- Accounted for more than 15% of total transaction volume in 2025, up from approximately 10% in ...

Driving Improvement, Customer Satisfaction and Growth, after-sales business management consultant Nigel Woodall explores the often-overlooked role of after-sales in driving customer satisfaction, ...

Companies that treat data security as a core part of the customer experience can build a compounding advantage across industries, cities and even countries.

The hyper-autonomous telco is already taking shape. The combination of embedded AI and a unified heritage of data management gives CSPs the tools to reimagine what’s possible—transforming reactive ...

LiveX KL 2026, which took place on the 6th of February 2026 at the Hilton Kuala Lumpur, brought together more than 250 telecom leaders and senior professionals from across the globe to uncover key ...

DETROIT, MI, UNITED STATES, February 4, 2026 /EINPresswire.com/ -- KPIT Technologies, a global leader in mobility ...