Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

Generative AI chatbots such as OpenAI's ChatGPT, Google's Gemini and Anthropic's Claude have become hugely popular and embedded into daily life for many users. They're powerful tools that can help us ...

Google says this integration is designed to reduce repetitive prompting and make Gemini feel more like a true assistant than ...

AI chatbots can be surprisingly helpful when you're looking for a new job, so long as you are nailing the right prompt. One AI expert has explained what delivers results - and what doesn't.