Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

A satirical video falsely claiming Donald Trump has banned Indian customer service representatives is circulating on social ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the January Customer Service Award to Sammy ...

The FCA also found that among the list of things people want to complain about is a poor meal when eating out, being ignored ...

Marvin, a windows and door manufacturer, has promoted Chris Jones to the new role of vice president of customer services. In ...

Rogers Communications says it has laid off a "small percentage" of customer service employees, as it invests in digital tools ...