Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the January Customer Service Award to Sammy ...

Rogers Communications says it has laid off a "small percentage" of customer service employees, as it invests in digital tools ...

By 2027, 40 percent of all customer service issues will be fully resolved by unofficial third-party tools powered by generative artificial intelligence, according to Gartner.

Mumbai: Adani Electricity Mumbai Limited has been recognized as India's premier power utility by the ministry of power (MoP) excelling in two independent assessment areas: Performance excellence and ...