Dialogue Management in Voice Agents at Revolut - Anna Baidina | PyTorch Meetup #23 | Pavel Nesterov | 33 comments
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Dialogue Management in Voice Agents at Revolut - Anna Baidina | PyTorch Meetup #23 | Pavel Nesterov | 33 comments
Two years ago we delivered the first version of our Support chatbot at Revolut using external LLM providers. Since then, it has grown to 100% coverage and about 80% retention (chats successfully closed by the bot without escalation to a human agent). Over those two years, we experimented with multiple providers (OpenAI, Google and others). That ...
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